Showing posts with label pax. Show all posts
Showing posts with label pax. Show all posts

Monday, November 3, 2014

Poor George: The Other Uber Driver


While cruising through the Duboce Triangle, I get a request on Market Street. Pick up a middle-aged tourist guy and his twenty-something daughter. They’re in town from Texas. Ron and Lisa. They ask if I know George. 

“Who?”

“George was our other Uber driver before you,” Ron tells me.

“I don’t really know any other drivers,” I say. “We basically stay in our cars.”

“George drives for Uber to support his wife and three kids,” Lisa says. “He never has time to even see them because he drives all the time. Not like you. You’re probably just doing this to support your marijuana habit.”

“What’d you say?” I ask with an uncomfortable laugh. 

She doesn’t reply. 

“Poor George,” Ron goes on. “He probably saw us together, father and daughter, and felt jealous of our close relationship.”

Lisa scoffs. “Well, looks can be deceiving. 

Ron keeps making small talk with me. They’re Airbnbing a place in Telegraph Hill. Spent the day going around town drinking and shopping. I’m taking them to the Macy’s on Union Square where Lisa saw a purse she liked earlier but didn’t buy. 

“It’s a tote!” she clarifies. 

Traffic around Union Square is always the perfect example of a clusterfuck. On Saturdays, it’s the epitome of a clusterfuck. 

I point out the traffic when we’re two blocks away.

“Don’t worry about it,” Ron tells me. “We’re in no hurry. Long as the purse is still there.”

“It’s a tote!”

Five minutes later, about a block away from Macy’s, I tell him, “It’s gonna take forever to get there with all this traffic. Macy’s is right there.”

I point at the giant sign looming over the street.

“I suppose we can walk one block,” Ron says. “Maybe hit up this place over here… Johnny Foley’s.” He reads the sign on the Irish pub across the street. 

I take a left on Powell and a right on Ellis. Go offline and drive away from downtown as quickly as possible. I’ve made the mistake of trying to get rides downtown on a Saturday before. Never again. Let the cabbies have the business. They can take all of downtown as far as I’m concerned. Since all the one-way streets are split into taxi and bus lanes, it’s designed for cabs anyway, not regular cars. 

I go back online after I cross Van Ness. Pick up a guy going to the Haight. Drop him off and track down a woman with an accent and her gentleman friend. 

“Oh, is this your bag on the seat?” she asks. 

“Bag?”

I reach around. It’s a paper shopping bag from a boutique. Look inside. See a scarf and a flask. Instantly realize that girl Lisa must have left it behind. I remember she had several bags when she got in.

“I know who this belongs to,” I say. 

“What’s in the bag?” asks the gentleman. “Lingerie?”

“No, a scarf.”

“Boring. ”

I drop them off in the Mission and email Uber. Parked on 24th, I look through the bag for the receipts to see if it has her name on them. There’s a stuffed porcupine and a swimsuit bottom as well as the scarf and flask. About $100 worth of stuff. I feel bad. She must be freaking out. She seemed too uptight not to have a cow over losing her hard-earned purchases. 

Oh well. There’s a link on the confirmation email from Uber to click if you think you might have lost something in a car. Perhaps she’ll notice it when she realizes she’s one bag short.

I put the bag in my trunk. Smoke a cigarette. I’m about to go back online when my phone rings. The generic Uber number. 

“Is this Kelly?”

“Yeah, Lauren?”

“Lisa.”

“Right. I have your bag.”

“Oh, thank god!”

I get her address in Telegraph Hill and her phone number, just in case. “I’m in the Mission, so it’ll take a little while to get there. I have to drive all the way across town.” 

“That’s fine.”

I take Cesar Chavez to Guerrero, cruise to Market Street, down to Franklin, up and over Pac Heights to Broadway, through the tunnel and into Chinatown. I forget to turn on Powell, so I have to circle around on Kearney to Columbus. My phone rings. It’s Lisa. 

“Just checking to make sure you didn’t get lost.”

Uhmmm... Is that another stoner crack? 

“Sorry. It took a while to get to North Beach from the Mission. I’m just a few minutes away.” 

After struggling to dodge taxis and tourist vehicles driving slowly up the hills, backing up out of alleys and making a general nuisance of themselves, I reach the apartment.

Lisa meets me outside. Thanks me as I take the bag out of my trunk. Gives me a folded ten dollar bill. 

I acknowledge the tip. “Happy to help.”

Drive away, thinking, Ten’s all right. I guess. A twenty would have been better. After all, I spent about an hour dealing with her stupid bag and getting insulted along the way... 

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Saturday, August 23, 2014

Chasing the Surge; Or, Tip Your Uber Driver, You Cheap Bastards!


Most rideshare drivers chase the surge. There are Lyft and Uber driver groups on Facebook seemingly devoted to posting screengrabs of high-ticket fares during price surges. Drivers click “like” and make comments like, “Lucky you!” or “I wish I weren’t already in bed or I’d get in my car right now!”
I’ve always been ambivalent about Uber’s surge pricing and Lyft’s “prime time.” I get the concept of supply and demand, but I’d much rather let the passenger decide how much my service is worth with an actual tip.

Surge pricing forces generosity from people who would otherwise not give you a penny more than what is required. And since Uber discourages tipping, the only amount required is whatever comes up on the app. Surge pricing is the only time drivers get more than what the app determines. So it’s no wonder drivers revel in it and respond to high fares like they just won the lottery.


While Lyft at least has the option to tip in the app, Uber is sticking to the no-tip rule. They even discourage drivers from accepting cash tips when passengers offer them. There are even some drivers who follow that rule.


Regardless of what Travis Kalanick thinks is a better model for transportation, driving is a service-based task. Only assholes stiff service workers on tips.


So, you may be wondering, who cares if passengers have to pay more — or a LOT more — when demand is high? Doesn’t the extra money make up for all the times they didn’t have to pay extra for the luxury of being driven around town, oftentimes receiving water and snacks along the way?


Perhaps, but telling riders they don’t have to tip and then forcing them to tip when it’s busy is ass backwards.


Why did Uber take tipping out of the equation anyway? It’s not like we’re getting paid more than taxi drivers. You wouldn’t stiff a cabbie on a tip, so why do it to rideshare drivers?


The no-tip rule is an absurd aspect of Uber’s business model. It may seem like a good idea to the consumer during normal times, but when they’re looking at a $400 dollar fare, like the unfortunate festival-goers at Outside Lands this year, all of a sudden, tossing a few extra bucks to your driver doesn’t seem like that big of a deal anymore.


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Tuesday, August 5, 2014

A Lyft Playlist


I have an iPod jack built into the center console of my Jetta. A perk that came with the California Edition. I’m able to control it through the stereo. Sort of. I can’t switch between playlists, select songs or anything sophisticated (that I know of), but I don’t have to worry about cords or accidentally leaving it in plain view when the kids who smash windows come patrolling the cars in my neighborhood.

Most of the time, I keep the volume down. I’m never sure what passengers will think of my choice in music, which leans heavily on punk and post-punk. I try to play songs people will like, but I listen to mostly obscure bands. Yeah, I know, like all record collectors, I’m a pretentious asshole.