YOUR UBER DRIVER HATES YOU... But Your Lyft Driver Thinks You're The Bee's Knees (Unless You Act Like You're in An Uber - Then They Hate You Too)
Where would the sharing economy be without trust? Nobody in their right mind would give a complete stranger the key to their apartment or get into a random person’s car if they didn’t have faith in the safeguards enforced by the companies that function as intermediaries. Airbnb, Uber, TaskRabbit and other peer-to-peer platforms use Facebook accounts and/or cell phone numbers to authenticate the identities of their users, but miscreants can always find a way around those barriers. Rideshare services rely on background checks and driving records, which aren’t foolproof either. Then there’s the feedback system that’s supposed to ensure a quality experience for both parties, though it’s just as easily skewed.
Maybe if passengers knew what their ratings were, they might want to protect them as much as drivers do. Perhaps it would make them a little less demanding as well. So I missed a turn. Big deal. So I went in a direction that had too many stop signs. Whatever. So I want to tell you how my cousin’s girlfriend has the same name as you when you’re in the middle of reading an email. Get over it! After all, it’s easy to be judgmental when you’re the one with the gavel. Flip that shit around and it’s not as much fun.
The rating system is there to keep drivers in check. You drive with the constant fear that if your rating slips too low you’ll be deactivated. Thus, it’s no wonder drivers have begun using that same system to strike back at what they don’t like about their own experiences. Even if the passengers never find out.