Lyft’s rating system is flawed at best,
bordering on draconian. Constantly feeling threatened with being deactivated is a
horrible feeling. By focusing on only one aspect of a driver’s performance,
i.e., passenger satisfaction, you don’t get an accurate reflection of the
driver’s ability to do their job. If the rating incorporated not just passenger
feedback but also the acceptance rate and the number of rides given, it would
provide a better overall sense of the driver.
