Showing posts with label lyft. Show all posts
Showing posts with label lyft. Show all posts

Sunday, August 31, 2014

Taking a Lyft Zine and a Lyft to the San Francisco Zine Fest

Assembling Lyft zines for the San Francisco Zine Fest


DAY ONE: 

Rush out the door in the morning for day one of the SF Zine Fest and the car won't start. Flashing lights on the dash, flickering needles, an ominous clicking sound... 

Since the car spent the previous afternoon on the fritz, we have a contingency plan. I grab the two boxes of zines and dump them into our large rolling suitcase. The Wife calls a Lyft. 

A few minutes later, a nice older gentleman in a minivan drives us to the Bart. He's a retired dispatch supervisor for the city of Oakland. Doesn't like driving in San Francisco. Says when he gets a fare across the bridge, he turns off his app and hightails it back to the East Bay. I tell him I do the opposite. It's not a long ride to the MacArthur station. With Lyft's recently implemented lower rates, the fare is a shameful $5. The Wife tips him another $5. 

After some difficulty getting through the turnstiles and almost taking the wrong train (I never use Bart and the Wife, who does, is still half asleep), we race under the Bay at warp speed. The doors are literally shaking. 

At 16th and Mission, the closest Bart station to the Inner Sunset, where the fest is being held, we request another Lyft. Our driver this time is a former cabbie. Says he loves working for Lyft, but gripes about the new low rates. I know, I tell him. I'm making about $200 less a week from a month ago. The Lyft guy who shuttled the Wife to my rescue when the car stopped working the day before in West Oakland had a long list of grievances and seemed absolutely grateful to have a opportunity to express them to another driver. Not to mention the chorus of complaints I read every day on the Facebook groups for drivers. Lyft and Uber drivers are in open revolt, pawns in the rideshare price wars... 

We talk about metaphysics and relationships for the rest of the trip. Pull up to the venue only ten minutes late. 


the Wife and our table mate Sarah Bitely

Set up next to our regular table mate, the lovely Sarah Bitely who does the comic Pimpkillah. While the girls catch up (it's officially been a year since we started tabling together), I make the rounds. Say hello to some folks. V. Vale. Joe Biel. Tomas Moniz. John Marr. Score a Flipside from '82 for a buck at a vintage zine booth. Head back to the table. 

As suspected, the Lyft zine is popular. The other two zines I just reprinted, the Cult of Teddy Ruxpin and The Murky Realm, are moving as well. And people like the SHUT UP AND PUBLISH stickers. I give away a bunch. The "disrupt the disruptors" stickers are almost gone. 

The fest ends sooner than expected. We say our goodbyes, eat burgers and walk out of the congestion along Irving as two Muni trains go by. We have to feed two cats in the Mission for a friend at Burning Man. Too exhausted to figure out how to use the Muni, we call a Lyft. The ride to the fest was only $11. 

Within two minutes, a young guy in an Altima picks us up. Drives us over the hill into the Mission. Only been doing Lyft a few weeks, but after telling him I drove too, he goes off about the low fares. All those $6 rides, of which we only get $4.80 after Lyft's cut. The ride this time is $12. I round up again and leave a nice comment when I rate him 5 stars. 

Hang out with the cats awhile, water some plants and make the long slog back to Oakland. Crash out. Still one more day of the fest. And plenty of Lyft zines to move.


My wares for the San Francisco Zine Fest
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DAY TWO:



We stumble bleary-eyed and half-caffeinated into the sunshine at ten AM on Sunday for day two of the SF Zine Fest. Walk to the Bart and catch a Millbrae train right away. After the last Oakland stop, it rockets under the Bay. Google says the Bart can go up to 80 mph, but with all the shaking and the deafening hum, it feels like we're heading to the moon. 

We get off at 16th and Mission. Stroll up to Church to see where the J Line goes. Not Golden Gate Park. Call a Lyft. It's 25% Prime Time. We get an older guy. Says he just started driving for Lyft. Does it part time. Knows his way around without navigation though. Tells us he's lived in the Western Addition twenty years. A pleasant, friendly ride. We talk about the low rates. He asks if there's a difference with Uber. I tell him it's basically the same deal, price-wise, but there's no tipping and the passengers aren't as friendly. He likes Lyft. Says he prefers to talk. It makes the ride go faster. I agree. The three of us chat. Next thing I know, we're at the venue. 11:30. It took an hour and a half to get from Oakland to the Inner Sunset after a combination of walking, the Bart, a little more walking and a Lyft. Which was $11 with $2 extra for prime time. Wouldn't 25% be $2.75? I guess Lyft rounds down. I add four more dollars to the total. 



The fest starts off slow. And stays slow. Our table mate Sarah drops in for a little while, packs up and leaves to take a brief tour of the city before she heads back to LA. She doesn't miss much. On Saturday, I used my Square card reader at least ten times. Today, not once. Some cool trades though. I make the rounds again, talk to folks, sell a few Lyft zines and give away a bunch of stickers. 

Around 3:00 things pick up, but an hour later, the fest is over. We load up and say our goodbyes. Walk down Lincoln. I'm dragging the suitcase, leaden with unsold zines and books, wooden display boxes and a full bottle of wine. 

Six blocks later, I check the Lyft app. No drivers. We summon an Uber instead. Within 2 minutes, a former cabbie in a suit and cap pulls up and tries to load the suitcase for me. I protest. Heft it into his trunk myself. We get in the back. He suggests Oak Street and off we go. Traffic is bad, but he and the Wife are talking about his career as a cabbie and subsequent transition to Uber. He says he does UberBlack as well. Hence, the suit. Started with Uber when he was still driving a yellow cab and Uber just had UberBlack and UberTaxi. At first the cab companies didn't mind Uber, he says. They were getting more rides from the referrals. But after UberX was introduced, business went down. He switched over to rideshare and drives a taxi one day a week to keep his place on the cab medallion waiting list. He's also looking to get a TCP license. After that, he's legal no matter what. I tell him I've been noticing a lot of TCP cars around town. This is how Uber will win, he tells us. Regardless of what happens with ridesharing, they will always have the TCP drivers and the ability to lure cabbies away from the taxi companies with the promise of starting their own businesses. And he has a point. His car looks more like a cab than somebody's vehicle being used to ferry people around town as a side gig. There are credit card stickers on the window and a huge GPS system on his dash like you'd see in cabs. He seems happy, chatting away as he weaves in and out of traffic with a keen eye to the fluctuations in traffic. Like a pro. He is a much better driver than me. 

The Wife is looking at the map in the Uber app which shows our car moving through the city. She suggests we go to the Civic Center Bart instead of the one in the Mission. Our driver agrees. It's about the same distance by car but one stop less on the train. He takes Franklin to Grove. I tell him to just let us out a block away where it's safe to pull over and get the suitcase out of the trunk. 

We head to the station entrance. The escalator is not working. Lug the suitcase down the stairs as people scoot by on the left. A Pittsburgh train arrives as we reach the landing. The train is packed. With each stop downtown, more people pour in. The Giants game just let out. While we grasp the handrails and do the herky-jerky with our fellow passengers, the Wife completes the Uber transaction. Our ride was $11.34. The same rate as Lyft. I can't tip, she says. Then it hits me. Uber doesn't allow tipping through the app. You can't pay more even if you want to. But I have cash! It just totally escaped my mind. I feel like such a tool. After complaining bitterly in the past about not getting tipped as a driver, I do the same thing! Oh well. 

Our weekend of using rideshares is adding up. But it saves us from having to take the bus, which would increase the already long commute by an hour or so. And we get to meet some interesting people along the way. 

Like the guy on the Bart who calls himself Elvis. He's standing right next to us and, gesturing at our suitcase, says, I take it you're not coming back from the game. We tell him about the zine fest. He's curious. We explain zines and independent publishing. The Wife gives him a Lyft zine. Another guy behind me asks if I go to APE. I say I had in the past, but the APE is more for comics. All the while the conductor is yelling over the intercom, pissed about somebody jamming his doors. A few people wonder aloud if he's having a nervous breakdown. It's a relief to finally reach our stop and make the final slog home. That bottle of wine has our name on it.

Wednesday, August 27, 2014

I'm an Uber 5 Percenter... Despite Trashing Uber Every Chance I Get

For the past few weeks I've been performing an experiment. When passengers ask me how I like driving for Uber or Lyft, I let them know how the companies really treat their "partners" and that the lowered prices impact our bottom line. They are always shocked. What did they think, that paying a pittance for the use of my car and time is a square deal in this grand sharing economy of ours? Uhm no. And I don't want your leftovers either. I want to able to buy my own food.


I wasn't sure how my honesty would affect my rating, but judging by the email below, I'm either getting 5 stars out of pity or I just happened to have dealt with a decent bunch of people this past week. Either way, the experiment will continue. 





Tuesday, August 26, 2014

How to Get Kicked Out of A Lyft Driver Lounge: Write a Blog Post



For the uninitiated, or those just joining us, this is the timeline and the links to the blogposts that got my kicked out of the official Lyft Facebook group for drivers in San Francisco, the Pacific Driver Lounge. 


I started driving for Lyft in March of 2014. From the beginning, since I fancy myself a writer and publish the occasional book and/or zine, I planned to keep a “driver’s log” of my experiences as a Lyft driver. In July, I published a zine called Behind the Wheel. Some of the material I’d written for the zine didn’t make the cut. For whatever reason… perhaps it wasn’t good enough or maybe it was too technical… who knows. (Just don’t ask the Wife about it… she's a brutal critic.)

Anyway, for the hell of it, I posted several outtakes on my Medium page, including a very ad hominem take on the fanaticism of Lyft drivers:


A few weeks later, in a late night, pot- and alcohol-induced flurry of impulsivity, I posted a link to the piece on a Facebook group for rideshare drivers called Uber, SideCar, Lyft Drivers Community. Not expecting much but a few page views (who doesn’t love clicks), I woke up the next morning to a shit storm. Somebody from the community forum had posted it on the Pacific Driver lounge. Other drivers had reposted it on Lounges for their cities. I had over a thousand page views in a few hours and the clicks just kept on coming. Not only were Lyft drivers reposting the story, Uber drivers were propagating it as well. The response was overwhelming. Some people laughed, most people got upset, numerous people talked smack... people did all the things people do on the internet. It was hilarious that folks would get so upset over a half-baked rant written on my iPhone as I was passing out from a hard night of Lyfting in the city (and a few stupefacients when I got home).

Some of the comments were pretty funny so I collected a bunch and posted them on my blog:


Since it seemed germane to the group, I posted a link on the Uber, SideCar, Lyft Drivers Community forum. I tweeted a link to it as well. Which isn’t saying much. I only have 190 followers.

Shortly after that, Matt Jensen, a community outreach person for Lyft, or something called a "Lounge mentor" (if anybody can clarify his position, please leave a comment), tweeted at me asking for suggestions to improve the Lyft experience. I posted this constructive and very earnest -- at least in my mind -- response: 


After posting links, I was no longer able to access the Pacific Driver Lounge. 

Not that I was surprised. After all, I collected all the comments because I figured I'd be kicked out. I knew, from being a member of the Lounge that people got expelled from the Lounge all the time. And not just for getting in accidents, but for the silliest of offenses, like talking bad about Lyft.

C’est la vie. No more Honey Boo Boo for me.

About two weeks later, I found a personal message from Matt Jensen about being removed from the Lounge in my “other” inbox on Facebook. (Why do we need an “other” inbox anyway?) It was rife with paranoia, suggesting I shared “lounge details” with Uber. As if I had some connection to Uber, besides taking $500 from them for that one ride deal they offered back in May. 

Even though it was somewhat offensive that I never received an official email letting me know that I was banned from the Lounge, sending a Facebook message that he had to know would go to my “other” folder on Facebook since we weren’t friends seemed a little… unfriendly. Still, it was nice to get some communication about it. I took a screengrab and posted it on my blog:


So that about wraps it up.

Well, not exactly.

Recently, a lawyer contacted me about a case she was working on for another driver who was kicked out of the Lounge. Something about unlawful retaliation in the workplace or discrimination in the workplace… Wanted me to discuss my experience with Lyft and the Lounge… I wrote this blogpost instead.

I don’t know, man… lawsuits are a bit of a stretch. If you're able to sift through all this social media/blogpost nonsense, it’s obvious I was toying with Lyft. They made a play, I countered and they cried foul.

Wah.

The Lyft folks are a bunch of big babies. Somebody needs to call them a wahbulance.

The only downside to all this tomfoolery is that I got kicked out of the Lounge. Which sucks. Not only is the Lounge a place for drivers to get information about changes to Lyft policies and the driving experience in San Francisco, it’s also extremely entertaining. Is there anything better than gawking at a collective lack of self-awareness?

Lyft, please let back into the Pacific Driver Lounge.


I miss my Honey Boo Boo!

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Lyft Zine Distribution in San Francisco





Behind the Wheel: A Lyft Driver's Log is now available at Press, Adobe Bookshop and Alley Cat Books on 24th Street in the Mission and Bound Together in the Haight. 

Stock has been replenished at Dog Eared Books and Needles and Pens in the Mission as well City Lights in North Beach.

Copies will also be available at the San Francisco Zine Fest on Aug 30 and 31. I'll be at table 55.




My Official Removal from the Lyft Pacific Lounge Notice

I found this message from one of Lyft's "lounge mentors" Matt Jensen in my "other" folder in Facebook a few weeks after I'd noticed I could no longer access the Pacific Driver Lounge:
I guess they could have deactivated me, like they did with this driver from Chicago.


Read the full story behind how I was "removed" from the Pacific Driver Lounge here.


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Ten Annoying Questions I Get Asked as a Lyft Driver - The Listicle



I made a listicle on Buzzfeed from an old blog post: the ten most annoying questions I get asked as Lyft driver in San Francisco.

I'm so 21st Century.

Saturday, August 23, 2014

Chasing the Surge; Or, Tip Your Uber Driver, You Cheap Bastards!


Most rideshare drivers chase the surge. There are Lyft and Uber driver groups on Facebook seemingly devoted to posting screengrabs of high-ticket fares during price surges. Drivers click “like” and make comments like, “Lucky you!” or “I wish I weren’t already in bed or I’d get in my car right now!”
I’ve always been ambivalent about Uber’s surge pricing and Lyft’s “prime time.” I get the concept of supply and demand, but I’d much rather let the passenger decide how much my service is worth with an actual tip.

Surge pricing forces generosity from people who would otherwise not give you a penny more than what is required. And since Uber discourages tipping, the only amount required is whatever comes up on the app. Surge pricing is the only time drivers get more than what the app determines. So it’s no wonder drivers revel in it and respond to high fares like they just won the lottery.


While Lyft at least has the option to tip in the app, Uber is sticking to the no-tip rule. They even discourage drivers from accepting cash tips when passengers offer them. There are even some drivers who follow that rule.


Regardless of what Travis Kalanick thinks is a better model for transportation, driving is a service-based task. Only assholes stiff service workers on tips.


So, you may be wondering, who cares if passengers have to pay more — or a LOT more — when demand is high? Doesn’t the extra money make up for all the times they didn’t have to pay extra for the luxury of being driven around town, oftentimes receiving water and snacks along the way?


Perhaps, but telling riders they don’t have to tip and then forcing them to tip when it’s busy is ass backwards.


Why did Uber take tipping out of the equation anyway? It’s not like we’re getting paid more than taxi drivers. You wouldn’t stiff a cabbie on a tip, so why do it to rideshare drivers?


The no-tip rule is an absurd aspect of Uber’s business model. It may seem like a good idea to the consumer during normal times, but when they’re looking at a $400 dollar fare, like the unfortunate festival-goers at Outside Lands this year, all of a sudden, tossing a few extra bucks to your driver doesn’t seem like that big of a deal anymore.


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Sunday, August 17, 2014

Driving in San Francisco is the Worst


I’m an LA native. Say what you want about LA, but at least we know our way around a traffic jam. Driving in LA is a part of life. We take it seriously. Newcomers have a learning curve, but they quickly get indoctrinated into the LA style of driving or face dire consequences. LA drivers are like wild animals trapped in cages. If you poke at us with your crappy driving, we will strike back viciously and get you in line. Road rage is the equivalent of an ape throwing his shit at a contemptible visitor to the zoo.
LA drivers know all to well the primal animosity that surges up through your body and overwhelms you to the point of violence when you have to deal with some moron’s shitty driving. I once stopped my car in the street, got out and banged on this asshole’s window for tailgating me when I was looking for parking. The terrified look on his face may or may not have been worth the potential assault charge, but it made me feel better.
As a Lyft and Uber driver in San Francisco, I traverse almost the entire city over the course of a weekend. It’s a small place. That doesn’t mean it isn’t perilous. The narrow streets of San Francisco are full of buses, bicyclists and pedestrians. They're much more difficult to navigate that LA streets, which are just clogged with other cars. Many passengers ask me how I’m able to deal with driving in San Francisco. I tell them it’s like mastering a video game. You’re always trying to get to the next level. But honestly, it’s really not that difficult. The hardest part of driving in San Francisco is San Francisco drivers. They are the absolute worst.
I have a list of grievances I log daily in my Moleskin. I don’t know if longtime residents drive as crappy as the new transplants, if it’s just the tourists who are to blame or what, but these are the most egregious examples of horrible driving I see on a daily basis:
1. Always asleep at the wheel when the light turns green.
What the fuck? Pay attention! You’re in traffic! Be prepared to drive when the light turns green. Step on the fucking gas! I wanna get through the light too. It never fails, if I’m three cars behind the one at the light, I know I’m not going to make it.
2. Four way stops.
Some basic shit here, folks. The first person to stop is the first person to go. It’s not every man for himself. As you approach the four way intersection, pay attention to who gets there first. Look at their wheels. Have they stopped before yours? Yes? Then let them go. If not, you go. Two people stop at the same time? The one on the right goes. Three people? The one on the right still goes! This isn’t rocket science! I know throwing pedestrians into the mix makes it a tab bit confusing. But even though I have to skip my turn to let somebody cross, I’m still in the queue, goddamn it!
3. Merging.
Okay, the concept of two lanes of traffic merging into one seems to be mind-boggling to everybody. Even though, like a four way stop, there is a basic rule: one car from one lane, one car from the other lane. Like folding cards into a deck. This method keeps the flow of traffic moving and ensures everybody gets where they’re going without creating complete chaos. It’s fair and it’s the fucking law. But while drivers in every city fuck this simple method up, I have never seen cars in a merging lane perpendicular to traffic until I started driving in the Bay Area. East Bay drivers in particular seem to treat merge lanes as a free-for-all. And nobody respects a solid line! Solid means you can’t change lanes, asshole!
4. Double parking.
Sure, they’re nowhere to park in San Francisco and when you’re ridesharing, you have to pull over to pick people up and let them out in awkward situations all the time. But there are certain streets, namely the arterial thoroughfares, where double parking is not just impractical, it completely interrupts the flow of traffic. And yet it’s completely avoidable. Pull into a driveway. Let the person out on the corner. Do ANYTHING but don’t stop in the middle of the street. Arterial thoroughfares are the closest things we have to freeways in San Francisco. They are the quickest ways to cross the city. So don’t fuck it up for everybody else because you can’t be bothered to find a safe place to pull over.
5. Blocking intersections.
Again, it’s a simple rule of the road: if the car in front of you has not cleared the opposite crosswalk, don’t enter the intersection. You are going to block opposing traffic. Do you enjoy feeling like an asshole stuck in the middle of the intersection as traffic backs up waiting for you to move? You know we hate you, right?
6. Changing lanes on the freeway.
Do you really think that changing into the lane that is moving slightly more than the one you’re already in will get you where you’re going faster? If so, you’d be worng. And an idiot. Once you and all the other moronic drivers move into that lane, it will slow down the rest. There is no escape! Just accept the futility of traffic and don’t make it worse for the rest of us!
I could go on and on… I swear, the only thing worse than driving in San Francisco is dealing with San Franciscan pedestrians.

Thursday, August 14, 2014

Outside Lands & The Rideshare Feeding Frenzy



Before the Outside Lands festival was even over, numerous articles started popping up on sites like ValleyWagSF Weekly and SFist about ridiculously high fares due to Uber’s surge pricing. Each night after the event let out surge pricing got up to 5 times the normal rate. Online, everybody freaked out over a couple pics of some pretty high fares. Uber was portrayed as the bad guy, ripping off decent festivalgoers that just wanted to get home.
Yeah, it’s easy to hate on Uber. And plenty of commenters lambasted the spoiled passengers who couldn’t be bothered to take public transportation. Or walk. Or ride a bike. Though if they’d seen the mobs around the bus stops on Geary, they might have held back on some of that criticism. Those poor saps weren’t going anywhere anytime soon. Still, is it better to be a sucker? No. But another factor that’s being overlooked in all this brouhaha is that these high fares were not just the direct result of surge pricing. They are also a consequence of drivers coming into the city to work event and not knowing how to navigate the streets.

Tuesday, August 5, 2014

A Lyft Playlist


I have an iPod jack built into the center console of my Jetta. A perk that came with the California Edition. I’m able to control it through the stereo. Sort of. I can’t switch between playlists, select songs or anything sophisticated (that I know of), but I don’t have to worry about cords or accidentally leaving it in plain view when the kids who smash windows come patrolling the cars in my neighborhood.

Most of the time, I keep the volume down. I’m never sure what passengers will think of my choice in music, which leans heavily on punk and post-punk. I try to play songs people will like, but I listen to mostly obscure bands. Yeah, I know, like all record collectors, I’m a pretentious asshole.

Sunday, August 3, 2014

Top Ten Questions I Get Asked as a Lyft Driver


UPDATE: I turned this post into a listicle on Buzzfeed.

1. How long have you been driving for Lyft?
2. Do you like driving for Lyft?
3. Is this your full time job?
4. Where are you from?
5. Do you live in the city?
6. What’s Oakland like?
7. What’s the craziest thing that’s ever happened while driving for Lyft?
8. Has anybody ever thrown up in your car?
9. What song is this?
10. Where’s your mustache?

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